Refund Policy

Refund Policy

Returns
Our policy lasts 30 days. After 30 days, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept returns on RONDELLES. Return Shipping charges are Customer’s Responsibility.

PayPal refund will be issued after deducting PayPal fee.
To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or for reasons not due to our error. Any item that is returned more than 30 days after delivery

Cancellation:

Order may be cancelled if the product is out of stock or if there is a problem or delay in fulfillment. We will notify you through email and will issue you refund in 3-5 business days.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you the status of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gemhouseusa@gmail.com.

Sale/Clearance items (if applicable)
Only regular priced items may be refunded, unfortunately sale and clearance items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. We do not take exchanges on Rondelles. You can send your item to: 48 West 48th Street, Suite 1405, New York, NY US 10036.

CUSTOMER SATISFACTION IS OUR PRIORITY!